Terms of order and delivery

Retailer

Arctic Warriors Oy FI26071624 sells products to private persons in Finland and and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact details

Email: sales@arcticwarriors.fi
Tel: +358 050 493 6573
Address: Jokelantie 1654, 97675 Narkaus, Lapland, Finland

Orders

Orders are collected from the online shop selection by adding the products to the shopping basket. The order is confirmed by using the check-out functionality in the online shop to pay for the purchase. By confirming an order, you accept these terms and conditions, product pricing and shipping costs. An e-mail confirmation will be delivered in case an e-mail address is provided by the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown. It is also possible to order products by email to sales@arcticwarriors.fi. Then method of payment is discussed separately.

Payments

Bambora PayForm (Paybyway Oy, business-id FI24865594) is the payment facilitator of the online shop. The Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of the Bambora. Bambora or Paybyway Oy is shown as the payment received in the bank account listing and in the invoice. Paying with Bambora is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Read more about Bambora: www.bambora.com

Other payment provicer is PayPal. Read the payment conditions from PayPal‘s agreement.

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade.

Payment methods

With Bambora PayForm you can pay your order by an internet banking account, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards, Jousto, Everyday and Euroloan.

Jousto: With Jousto invoice and part-payment you can pay in over 4000 online shop in Finland. With Jousto invoice, you get 14 days payment time (invoice fee 4,90 eur). With Jousto part-payment, you get max 12 months payment time (invoice fee 4,90 eur and monthly interest rate 2,42%). More information: www.jousto.com

Everyday: Everyday credit limit is at least 300 eur. Pay with one transaction by the end of next month (no extra fees) or with monthly payments. Minimum sum per monthly payment is 1/5 of the total sum of the bill. After the due date, 5% monthly interest rate is added. Annualized percentage rate for typical 500 eur credit is 48,52 %. More information: www.everyday.fi

Euroloan: Euroloan Consumer Finance Oyj (2159120-9) is a Finnish financing institution operating since 2007. Euroloan invoice and part-payment is available to over 20 years old consumers having a permanent address in Finland. The payment method is enabled for payments from 10 to 2000 eur. The part-payment is invoiced every 30 days. For example, annualized percentage rate for a 1500 eur credit is 26,1 % when the payment term is 12 months. The total price is 1697,15 eur (incl. interest rate 6 %, invoicing fee 3,95 eur/month, opening fee from 3 eur).

Euroloan Consumer Finance Oyj reserves a right to review the credibility and the address information of consumers using Euroloan invoice or part-payment. The consumer is also requested the provide the personal id number. The credit is approved or declined based on this review. The order is delivered only to the address registered to the Population Register of Finland. More information: www.euroloan.fi/luotot/laskujaosamaksu

Contact Bambora PayForm

Bambora PayForm, Paybyway Oy (business-id FI24865594)
E-mail: payform@bambora.com
Telephone: +358 29 300 5050 (workdays 9-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland

Contact PayPal

PayPal. PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxemburg) More info www.paypal.com

Shipping

Orders are being shipped during workdays. Products from the stock are usually delivered within 4-12 workdays depending on the country.

Finland: 3-5 days
EU: 3-9 days
Rest of the world: 5> days

Delivery for products that are not in stock usually takes 1-3 weeks. Shipping costs are defined by the selected delivery method, country, possible extra services, shipment weight and size. The shipping costs can be seen in the check-out functionality before confirming the order.

If you are ordering within the European Union, the VAT will be charged from you. Outside the EU customers are responsible for all customs and import duties of the destination country, and Arctic Warriors Oy cannot be held responsible for those costs. These duties vary by country, therefore Arctic Warriors is unable to advice you on those costs. For detailed information, we advise you to contact your local customs authorities.

Arctic Warriors is not liable of the products which are held in the customs and will not return the money for the customer if goods are lost or returned to the sender by the customs.

Please inform us without a delay – at least within 14 days – in case a product has lost or damaged in shipping. The logistics company must be also informed regarding any products damaged in shipping.

Shipping costs

Finland:

5,90€/shipment

Orders over 40€ without shipping costs

Some products are shipped without shipping costs (i.e. Testing set) if customer chooses the “Envelope” shipping method.

Rest of the EU:

9,80€/parcel

Orders over 60€ without shipping costs

Some products are shipped without shipping costs (i.e. Testing set) if customer chooses the “Envelope” shipping method.

Rest of the world:

14,90€/parcel

4,90€/envelope (when applicaple)

Note: only some products are shipped in an envelope (i.e. testing set)

Orders over 60€ without shipping costs

Returns

The customer has a right to change or return ordered products during 14 days of receiving the order. The customer has a right to change or return all or part of the products in the order. The changed and returned products must be unused and in the original packaging. If you wish to change or return products, please contact us first (sales@arcticwarriors.fi) for the instructions. Please attach your name, contact details and your bank account number for receiving the refund. Arctic Warriors will return 100% of the purchase excluding shipping cost.

If products is damaged or has some other failures when customer receives it, Arctic Warriors will send new one free of charge.

Cancelling an order, defect liability and reclamations

The customer has right to cancel an order before the order is dispatched. The cancellation must be done in written by an e-mail to the customer support of the online shop.

The online shop is liable for defects in the sold products according to the applicable law. Please contact the customer support of the online shop immediately in a case of reclamation. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

Privacy protection

We do not give any customer details to a third party, store the information safely and use only secure internet connections.

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